Refund Policy

Last Updated: May 15, 2024

At HyperLiquid Dev, we are committed to providing high-quality blockchain development services and ensuring client satisfaction. This Refund Policy outlines our procedures and conditions regarding refunds for our services.

Please read this policy carefully before engaging our services. By using our services, you agree to the terms and conditions of this Refund Policy.

1. Service Categories and Refund Eligibility

1.1 Consulting Services

Consulting services include strategy sessions, technical assessments, feasibility studies, and advisory services.

• Cancellation before service delivery: Full refund if cancelled at least 48 hours before the scheduled session.
• Cancellation within 48 hours: 50% refund or option to reschedule within 30 days.
• After service delivery: No refund after the consulting service has been delivered.

1.2 Development Projects

Development projects include smart contract development, dApp development, blockchain integration, and other custom development services.

• Project initiation fee: Non-refundable once work has commenced.
• Milestone-based payments: Payments for completed milestones are non-refundable.
• Project cancellation: For projects cancelled mid-development, any unused portion of prepaid funds may be refunded, less a 15% administrative fee.

1.3 Subscription Services

Subscription services include ongoing maintenance, monitoring, or support packages.

• Monthly subscriptions: No prorated refunds for partial months. Cancellations will take effect at the end of the current billing period.
• Annual subscriptions: May be eligible for a prorated refund of the unused portion, less a 10% administrative fee, if cancelled within 30 days of purchase.
• After 30 days: No refunds for annual subscriptions after 30 days from purchase.

1.4 Training and Workshops

Training services include educational workshops, courses, and training sessions.

• Cancellation 14+ days before: Full refund or option to reschedule.
• Cancellation 7-13 days before: 70% refund or option to reschedule.
• Cancellation 2-6 days before: 50% refund or option to reschedule.
• Cancellation less than 48 hours before: No refund.
• No-shows: No refund for failure to attend a scheduled training session.

2. Conditions for Refund Eligibility

2.1 Service Quality Issues

If you believe our services did not meet the agreed-upon specifications or quality standards, you may request a refund by:

1. Submitting a detailed explanation of the quality issues within 7 days of service delivery.
2. Providing us with a reasonable opportunity to address and rectify the issues.
3. If the issues cannot be resolved to meet the agreed specifications, we may offer a partial or full refund at our discretion.

2.2 Scope Changes

Changes to project scope requested by the client after work has commenced:

• Are subject to additional charges.
• Do not qualify for refunds of payments for work already completed based on the original scope.
• May require a revised contract or statement of work.

2.3 Technical Feasibility

If a project is determined to be technically infeasible after the initial assessment phase:

• The initial assessment fee is non-refundable.
• Any prepaid development fees beyond the assessment phase will be refunded.
• We will provide a detailed technical report explaining the feasibility issues.

3. Refund Process

3.1 How to Request a Refund

To request a refund, please:

1. Contact us at [email protected] with the subject line "Refund Request - [Your Project/Service Name]".
2. Include your order number, date of purchase, and the service purchased.
3. Provide a detailed explanation of why you are requesting a refund.
4. Include any relevant documentation or evidence to support your request.

3.2 Refund Review Timeline

We will review all refund requests promptly:

• Acknowledgment of your request will be sent within 2 business days.
• Most refund requests will be processed within 5-10 business days.
• Complex cases may require additional time for review and may involve further communication with you.

3.3 Refund Method

Approved refunds will be issued using the original payment method:

• Credit/debit card payments will be refunded to the same card.
• Bank transfers will be refunded to the originating account.
• Processing time for refunds depends on your payment provider and typically takes 5-10 business days to appear in your account.

4. Special Circumstances

4.1 Force Majeure

In cases of force majeure (events beyond our reasonable control, including but not limited to natural disasters, power outages, network failures, governmental actions, or other unforeseeable circumstances):

• We will make reasonable efforts to complete services as scheduled.
• If services must be cancelled due to force majeure, we will offer rescheduling options when possible.
• If rescheduling is not possible, we may offer partial refunds at our discretion.

4.2 Client Delays

Delays caused by the client (such as failure to provide required information, feedback, or approvals in a timely manner):

• May result in project timeline extensions.
• Do not qualify for refunds if such delays result in increased costs or project complications.
• May result in the project being placed on hold, subject to our scheduling availability when work resumes.

4.3 Regulatory and Compliance Issues

If regulatory or compliance issues arise during a project that prevent completion:

• We will work with you to identify alternative approaches where possible.
• Refund eligibility will depend on the stage of the project and the nature of the regulatory issue.
• Initial research and work completed before the identification of regulatory issues is non-refundable.

5. Exceptions and Limitations

5.1 Non-Refundable Items

The following are generally not eligible for refunds:

• Services that have been fully delivered according to the agreed specifications.
• Custom development work that has been completed and delivered.
• Initial consultation fees and project initiation fees.
• Services where the deliverables have been accepted by the client.
• Third-party costs incurred on your behalf (such as licensing fees, API access, or other external services).

5.2 Partial Refunds

In some cases, we may offer partial refunds when:

• Only a portion of the services failed to meet the agreed specifications.
• Some deliverables have been completed and accepted, while others have not.
• The project was cancelled after partial completion.

6. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any changes to this policy constitutes your acceptance of the updated policy.

For projects with existing contracts, the refund policy in effect at the time of contract signing will apply, unless otherwise agreed in writing.

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